World
Class Customer Service
Copyright © Charlie Page
Every day we hear reports about a "soft" economy. One expert
predicts a long recession, then 15 minutes later another expert
predicts a quick recovery. All of which leaves customers confused.
How can we ensure that we will attract and maintain customers during
good times and lean times too? By giving them WORLD CLASS customer
service. Let’s look together at three "rules" of world class
customer service and see how we are doing.
======= The Customer Is Still King (Or Queen)
The first thing we must realize is that customers need to feel
important. Many of them feel that *their* business is what keeps us
in business, without regard to the size of their purchases. Some
customers don’t mind reminding us of that fact every time they see
us!
They’re right to a large degree. Most businesses today could lose
their largest client and survive. Not many businesses could lose the
smaller, regular customer that is the lifeblood of their cash flow.
Rule 1 — Never Forget the Customer is King
======= Stop Small Problems At The Source
No matter how hard we try, we won’t please all of the people all of
the time. This is where our problem solving and communication skills
come into play. The rule here is to nip problems in the bud before
them bloom into disasters.
We all know the stories of a simple miscommunication that, when
passed down the line, becomes something much more than simple. The
sooner we intervene in problems, the better. Wal Mart does
especially well at this, instructing associates to literally walk a
customer to exactly what they are looking for, thus preventing
confusion and any hint of less than excellent customer care.
The more we are willing to invest the small amount of time necessary
to stop small problems from growing, the more time and lost business
we will save in the long run.
Rule 2 — Prevent Small Problems From Becoming Disasters
======= How Well Are You Doing?
Finally, there is customer feedback. Rarely will you see a customer
more delighted that when you spontaneously ask them how YOU are
doing. Many of us are afraid to ask, thinking that the customer may
unload on us and waste our time. Yet nothing is farther from the
truth. While they may unload, this is *no* waste of time.
Customers almost always feel that their opinion (good or bad) is not
being heard. Let customers know that not only is their voice being
heard but that policy is being shaped around that opinion. We always
hear from the minority that believe they must complain to get what
they want. Here’s a chance to let our customers know we value them
and hear from that "silent majority" of happy customers as well.
Rule 3 — Ask Customers How YOU Are Doing
There you have it. Three quick "rules" which, if we follow them,
will ensure that we are in touch with our customers, can prevent
small problems from growing and help us learn what our customers
*really* think of us.
When we adopt an "attitude of gratitude" and actually THANK
customers for no more than simply being our customers, relationships
bloom and good things begin to happen.
Your clients may never meet you in person. Yet, the more personal
the attention you give them and the more informed you are about
their needs, the more loyal they become.
Charlie Page is the owner of the Directory of Ezines, the first and
most comprehensive list of quality ezines that accept advertising
available on the Internet. Charlie can show you how to sell more
products and earn more affiliate commissions using the Internet’s #1
marketing method … ezine marketing!
June 16th, 2011 at 6:26 am
Continue to write about this topic. There is a higher need than you may anticipate for this form of info and guidance. What you share is useful to the person that is looking to get the ideas that you have come up with.
June 20th, 2011 at 4:12 pm
I am now not sure the place you are getting your info, however good topic. I needs to spend some time learning more or understanding more. Thanks for fantastic information I was in search of this info for my mission.
June 20th, 2011 at 5:47 pm
I reckon something really interesting about your web site so I saved to my bookmarks .
June 20th, 2011 at 5:50 pm
I am glad to be one of many visitors on this great web site (:, thankyou for posting .
June 20th, 2011 at 6:05 pm
Thanks for this wonderful post, I am glad I found this web site on yahoo.
June 20th, 2011 at 9:55 pm
i want t-shirt
June 21st, 2011 at 12:24 am
Very excellent info can be found on blog .
June 21st, 2011 at 12:38 am
Precisely what I was searching for, thanks for putting up.
June 21st, 2011 at 12:40 am
There are certainly a lot of details like that to take into consideration. That is a great point to bring up. I offer the thoughts above as general inspiration but clearly there are questions like the one you bring up where the most important thing will be working in honest good faith. I don?t know if best practices have emerged around things like that, but I am sure that your job is clearly identified as a fair game. Both boys and girls feel the impact of just a moment’s pleasure, for the rest of their lives.
June 21st, 2011 at 1:02 am
Thanks dude. This has been interesting knowing
June 21st, 2011 at 1:47 am
A lot of the things you claim is astonishingly appropriate and it makes me ponder why I had not looked at this with this light before. Your piece truly did switch the light on for me as far as this subject matter goes. But at this time there is actually one particular position I am not necessarily too comfortable with so while I make an effort to reconcile that with the core idea of your issue, permit me observe what all the rest of the readers have to say.Very well done.
June 21st, 2011 at 2:06 am
What you said made a lot of sense. But, think about this, what if you added a little content? I mean, I dont want to tell you how to run your blog, but what if you added something to maybe get peoples Incredible! This blog looks exactly like my old one! It’s on a totally different topic but it has pretty much the same page layout and design. Great choice of colors!
June 21st, 2011 at 8:59 am
Hello! This is my first comment here so I just wanted to give a quick shout out and tell you I genuinely enjoy reading through your blog posts. Can you recommend any other blogs/websites/forums that cover the same subjects? Thanks a lot!
June 21st, 2011 at 9:19 am
Hello, I’m writting from Cannes,France. I found your blog when I was doing some searches on Google. I like your content and the comments I am reading. This is very interesting for me to compare with what we have in France – I must say I’m impressed. So I decided to go ahead and bookmarked http://phelpsconsultanting.com/ezine/world-class-customer-service at delicious.com so that my friends in France can benefit from it too.I took Stay At Home Moms Business Opportunity » Blog Archive » World Class Customer Service as the title for my entry since I figured that if you took it for your title of your blog post you would probably want to see it bookmarked this way too.Congratulations for your blog. Cheers
June 21st, 2011 at 9:36 am
This article is written in,I was looking for the information.Thank you and your share this articl at here
Also you can check my 線上A片
June 21st, 2011 at 12:39 pm
We’re a group of volunteers and starting a new scheme in our community. Your web site offered us with valuable info to work on. You have done a formidable job and our entire community will be grateful to you.
June 21st, 2011 at 4:17 pm
Write more, thats all I have to say. Literally, it seems as though you relied on the video to make your point. You definitely know what youre talking about, why waste your intelligence on just posting videos to your weblog when you could be giving us something informative to read?
June 21st, 2011 at 5:33 pm
I discovered this website by performing a key phrase look for my area of interest. I’m so glad I came across your website. You’ve got yourself a loyal reader now. My Blog: http://www.youtube.com/watch?v=rjYsZs-YsFs
June 21st, 2011 at 5:43 pm
I think this is among the most significant info for me. And i’m glad reading your article. But want to remark on few general things, The site style is ideal, the articles is really great : D. Good job, cheers
June 21st, 2011 at 6:22 pm
Want is the mother of industry.
June 21st, 2011 at 7:52 pm
The finest thing about making income on the internet, in my opinion, is that it really is extremely exciting.
June 21st, 2011 at 9:15 pm
Just looking at your article on my brand new Nokia Phone , and I wanted to check if it would let me comment or if it was going to me go to a pc to do that. Ill check back later to see if it worked.
June 21st, 2011 at 9:29 pm
Very well written story. It will be supportive to anyone who utilizes it, as well as yours truly
. Keep doing what you are doing – looking forward to more posts.
June 21st, 2011 at 10:43 pm
Wonderful article. Thanks a lot.
June 22nd, 2011 at 2:02 am
You really make it seem so easy with your presentation but I find this topic to be actually something which I think I would never understand. It seems too complicated and extremely broad for me. I am looking forward for your next post, I’ll try to get the hang of it!
June 22nd, 2011 at 2:05 am
Thanks pal. This was fun knowing
June 22nd, 2011 at 2:25 am
Man I love your article and it was so fabulous and I am definetly going to save it. One thing to say the Indepth analysis you have done is greatly remarkable.Who goes that extra mile these days? Bravo!! Just another suggestion you caninstall a Translator for your Worldwide Audience !
June 22nd, 2011 at 4:49 am
Hey, you used to write excellent, but the last several posts have been kinda boring¡K I miss your tremendous writings. Past few posts are just a bit out of track! come on!
June 22nd, 2011 at 5:08 am
excellent article, very related to my interest thank you so much
June 22nd, 2011 at 5:24 am
Exclusive material, thank you to the writer. It is actually incomprehensible in my opinion at present, however in common, the usefulness and importance is mind-boggling. With thanks and all the best…
June 22nd, 2011 at 7:03 am
Hi…I absolutely dig what you are covering! Your site is a awesome resource, so I have linked back to you from my blog at work from home jobs. You can view the link here. Thanks and best wishes with the blog. Keep up the great job
June 22nd, 2011 at 7:54 am
Excellent post over again. Thanks.
June 22nd, 2011 at 8:03 am
he blog was how do i say it… relevant, finally something that helped me. Thanks
June 22nd, 2011 at 8:10 am
Hello there, You have done a great job. I will definitely digg it and personally suggest to my friends. I am confident they’ll be benefited from this website.
June 22nd, 2011 at 10:19 am
An interesting discussion is worth comment. I think that you should write more on this topic, it might not be a taboo subject but generally people are not enough to speak on such topics. To the next. Cheers
June 22nd, 2011 at 12:53 pm
Hey…I definitely dig what you are doing! Your blog is a cool site, so I have linked back to you from my site at freelance job sites. You can check the link here. Thanks and good luck with the site. Keep up the great job
June 22nd, 2011 at 1:55 pm
I am so pleased to read this. This will be the type of manual that requirements to be given and not the random misinformation that’s at the other blogs. Appreciate your sharing this greatest doc.
June 22nd, 2011 at 3:37 pm
I know I’m just a little late in contributing my ideas but this specific write-up made me feel. It was an absorbing blog <a href=”http://uniquehoodiarevealed.com/uniquehoodia-an-introduction-to-unique-hoodia”>hoodia for weight loss submit. I have turn into a frequent reader of one’s internet site given that I came across your site a although back again. I can not say that I concur with every thing you stated but it was emphatically enlightening! I will probably be back again soon.
June 22nd, 2011 at 4:53 pm
I like the valuable info you provide in your articles. I will bookmark your weblog and check again here regularly. I am quite sure I will learn plenty of new stuff right here! Good luck for the next!
June 22nd, 2011 at 11:38 pm
Thank you for your kind gift following the fantastic ideas shared in this post. I am a college teacher and I came across some new things as I went over your article. The school shall soon be organizing a discussion for the students and I would like you to share more ideas, maybe through a online video, with the students on this topic. Of course, I am going to get in touch with you as soon as the time comes. My school is really happy to notice that some experts on this topic have a website like yours where people can find out more. Wonderful post. Thoughts cannot express the actual gratitude we feel. The generosity will be remembered usually. Thank you.
June 22nd, 2011 at 11:41 pm
Nice weblog right here! Additionally your website a lot up fast! What host are you the use of? Can I get your affiliate hyperlink on your host? I want my web site loaded up as fast as yours lol
June 22nd, 2011 at 11:48 pm
I like this website so much, saved to fav.
June 23rd, 2011 at 12:00 am
Fantastic goods from you, man. I’ve understand your stuff previous to and you’re just too excellent. I really like what you’ve acquired here, really like what you’re stating and the way in which you say it. You make it enjoyable and you still take care of to keep it smart. I can’t wait to read much more from you. This is really a great web site.
June 23rd, 2011 at 1:01 am
I was recommended this website by my cousin. I am not sure whether this post is written by him as no one else know such detailed about my trouble. You are wonderful! Thanks!
June 23rd, 2011 at 1:26 am
Heya, there is always some great info in this post. I really had to say thank you for posting and that also Now i’m in fact an extremely huge enthusiast of the blog. We started looking at it all earlier, we simply wanted to share thanks. Thank you for the comment and God Bless!
June 23rd, 2011 at 1:47 am
You actually make it seem so easy with your presentation but I find this topic to be actually something that I think I would never understand. It seems too complex and extremely broad for me. I am looking forward for your next post, I’ll try to get the hang of it!
June 23rd, 2011 at 3:36 am
Just to let you know your web site appears a little bit different in Safari on my notebook using Linux .
June 23rd, 2011 at 3:53 am
excellent article, very related to my interest thank you so much
June 23rd, 2011 at 7:50 am
I’d have to examine with you here. Which is not one thing I usually do! I take pleasure in reading a post that may make folks think. Additionally, thanks for permitting me to comment!
June 23rd, 2011 at 10:12 am
היי רציתי להמליץ על אתר אינטרנט העוסק קידום אתרים בגוגל. באתר האינטרנט אפשרלקרא באינפורמציה העוסק קידום אתרים בגוגל.
June 23rd, 2011 at 10:16 am
I have not checked in here for some time since I thought it was getting boring, but the last few posts are good quality so I guess I will add you back to my daily bloglist. You deserve it friend
June 23rd, 2011 at 10:23 am
WONDERFUL Post.thanks for share..more wait .. …
June 23rd, 2011 at 12:31 pm
Good day! Do you know if they make any plugins to protect against hackers? I’m kinda paranoid about losing everything I’ve worked hard on. Any tips?
June 23rd, 2011 at 12:33 pm
Thanks for spreading this kind of excellent content material on your web-site. I discovered it on the internet. I will check back again after you post much more aricles.
June 23rd, 2011 at 1:33 pm
I’m still learning from you, as I’m trying to reach my goals. I certainly love reading all that is written on your website.Keep the information coming. I enjoyed it!
June 23rd, 2011 at 1:48 pm
Hello my friend! I wish to say that this post is awesome, nice written and come with almost all vital infos. I’d like to see extra posts like this.
June 23rd, 2011 at 2:29 pm
Can I just say what a relief to find someone who actually knows what theyre talking about on the internet. You definitely know how to bring an issue to light and make it important. More people need to read this and understand this side of the story. I cant believe youre not more popular because you definitely have the gift.
June 23rd, 2011 at 4:33 pm
I really appreciate this post. I¡¦ve been looking all over for this! Thank goodness I found it on Bing. You’ve made my day! Thanks again
June 23rd, 2011 at 4:57 pm
hi,maybe you are being affected by low stamina and feel unwell and unhealthy. Could be poor diets, lack of exercise maybe who knows? Whatever the concern check out Wheatgrass as a natural solution. believe me it really does work.
June 23rd, 2011 at 6:35 pm
genuinely have to mention you establish some good points and definitely will post a variety of choices to add in just after a day or two.
June 23rd, 2011 at 7:34 pm
Thnx bro!
June 23rd, 2011 at 8:49 pm
I simply couldn’t go away your web site before suggesting that I actually enjoyed the usual info an individual provide in your guests? Is gonna be again incessantly to inspect new posts.
June 23rd, 2011 at 8:52 pm
I have always loved shopping online and truly loved when I would discover great deals on merchandise that I noticed in retailers for 25% off or much more. It was constantly this kind of a rush to know how easy it was to help save income.
June 23rd, 2011 at 8:53 pm
Apple iPod World provides free information, reviews on all products related to the Apple iPod, these include the iPod Classic, Touch, Nano and Shuffle.
June 23rd, 2011 at 9:32 pm
Whoah this weblog is wonderful i really like reading your articles. Keep up the great work! You realize, many persons are looking round for this information, you can aid them greatly.
June 23rd, 2011 at 11:57 pm
You really make it appear really easy along with your presentation but I to find this matter to be really one thing which I feel I’d by no means understand. It seems too complex and extremely extensive for me. I am taking a look forward for your subsequent post, I will attempt to get the grasp of it!
June 24th, 2011 at 12:54 am
Hi there I like your post
June 24th, 2011 at 12:58 am
I like what you guys are up to. Such intelligent work and reporting! Carry on with the excellent works guys. I have incorporated you guys to my blogroll. I think it will improve the value of my website.
June 24th, 2011 at 1:24 am
I think other web-site proprietors should take this website as an model, very clean and great user genial style and design, let alone the content. You’re an expert in this topic!
June 24th, 2011 at 1:25 am
Great work! This is the kind of info that are meant to be shared across the net. Shame on Google for no longer positioning this submit higher! Come on over and discuss with my site . Thank you =)
June 24th, 2011 at 2:08 am
You really make it seem so easy with your presentation but I in finding this matter to be actually one thing which I feel I would by no means understand. It kind of feels too complicated and very large for me. I am taking a look ahead in your next submit, I¡¦ll attempt to get the cling of it!
June 24th, 2011 at 2:47 am
A nice read, but where is your rss? I might be blind but can’t see it. lol.
June 24th, 2011 at 3:09 am
definitely an interesting read. i usually dont comment. signed fabric
June 24th, 2011 at 5:18 am
WONDERFUL Post.thanks for share..extra wait .. …
June 24th, 2011 at 10:41 pm
Towing San Jose Oakland Road, San Jose, California 95131 (408) 429-1612 24towingsanjose.com
June 24th, 2011 at 10:54 pm
I truly appreciate this post. I’ve been looking everywhere for this! Thank goodness I found it on Bing. You have made my day! Thx again!
June 24th, 2011 at 11:26 pm
As I website possessor I believe the content material here is rattling fantastic , appreciate it for your hard work. You should keep it up forever! Good Luck.
June 25th, 2011 at 2:08 am
I was recommended this blog by way of my cousin. I’m now not sure whether or not this put up is written via him as no one else recognise such exact approximately my difficulty. You’re amazing! Thank you!
June 25th, 2011 at 2:26 am
gje1dsqxzhio
June 25th, 2011 at 4:11 am
Youre so right. Im there with you. Your weblog is definitely worth a read if anyone comes across it. Im lucky I did because now Ive obtained a whole new view of this. I didnt realise that this issue was so important and so universal. You surely put it in perspective for me.
June 25th, 2011 at 4:16 am
I’d must check with you here. Which isn’t one thing I usually do! I take pleasure in studying a post that can make people think. Additionally, thanks for allowing me to remark!
June 25th, 2011 at 4:29 am
I will right away snatch your rss feed as I can’t in finding your email subscription hyperlink or newsletter service. Do you’ve any? Kindly permit me realize so that I may just subscribe. Thanks.
June 25th, 2011 at 5:22 am
save a marriage alone
June 26th, 2011 at 8:09 am
Replica Master COM – scam site. Dangerous, don’t visit. Very bad.
June 26th, 2011 at 8:20 am
great put up, very informative. I ponder why the other experts of this sector do not notice this. You should continue your writing. I am confident, you’ve a great readers’ base already!
June 26th, 2011 at 9:07 am
You truly make the item seem so easy with your own presentation however I discover this topic being actually something I think I’d never recognize. It would seem too complex and very broad in my opinion. I am looking forward for the next post, I’ll try to get the hang than it!
June 26th, 2011 at 9:29 am
cdrt8eu4m8mm
June 26th, 2011 at 12:01 pm
I am really impressed with your writing skills as well as with the layout on your blog. Is this a paid theme or did you customize it yourself? Either way keep up the excellent quality writing, it’s rare to see a great blog like this one today..
June 26th, 2011 at 1:55 pm
Well, I really liked your blog, it is in my bookmarks. I think my site you will like it too.
June 26th, 2011 at 2:52 pm
Terrific paintings! That is the kind of info that should be shared across the net. Disgrace on Google for not positioning this post higher! Come on over and consult with my website . Thank you =)
June 26th, 2011 at 2:54 pm
That is the precise blog for anyone who desires to find out about this topic. You understand so much its almost laborious to argue with you (not that I actually would want…HaHa). You positively put a new spin on a topic thats been written about for years. Great stuff, simply great!
June 26th, 2011 at 5:33 pm
o5 7k 7 mpag
June 26th, 2011 at 6:03 pm
Hello, Neat post. There’s a problem together with your website in internet explorer, might test this… IE still is the market chief and a good part of folks will pass over your wonderful writing due to this problem.
June 27th, 2011 at 3:03 pm
Thank you for an additional great write-up. Where else could anyone get that type of data in this kind of a perfect way of writing? I’ve a presentation next week, and I’m to the look for these information and facts.
March 22nd, 2012 at 9:12 am
I have to say that for the past couple of hours i have been hooked by the amazing posts on this site. Keep up the great work.